Privacy Policy

Introduction

At Cultro, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services. We are committed to being transparent about our data practices and ensuring you understand your privacy rights and protections.

Information We Collect

1. Account and Profile Information

  • Basic account details (name, email, password)
  • Profile information you choose to provide
  • Profile picture and preferences

2. Google User Data

When you sign in with Google, we may access:

  • Your Google email address
  • Google profile information (name, profile picture)
  • Other Google account information you explicitly authorize

3. Usage and Technical Data

  • Device and browser information
  • IP address and location data
  • Usage patterns and analytics
  • Error logs and performance data

4. Payment Information

Payment details are processed securely through our payment processors and are not stored directly on our servers.

How We Use Your Information

We use the collected information for:

  • Providing and maintaining our services
  • Personalizing your experience
  • Processing payments and transactions
  • Improving our services through analytics
  • Sending important service updates and communications
  • Preventing fraud and ensuring security
  • Complying with legal obligations

Data Sharing and Disclosure

Sharing of Google User Data

We handle Google user data with extra care and only share it in these specific circumstances:

  • With your explicit consent for specific purposes
  • With service providers who need access to provide essential services:
    • Cloud hosting providers for data storage
    • Analytics providers to improve our service
    • Customer support tools to assist you
  • When legally required by:
    • Court orders or subpoenas
    • Law enforcement requests
    • Other legal obligations

Important Notes:

  • We never sell your personal information or Google user data
  • All service providers are contractually bound to protect your data
  • We maintain detailed records of all data sharing

Data Retention and Deletion

Retention Period

  • Active accounts: Data retained while account is active
  • Inactive accounts: Data reviewed after 12 months of inactivity
  • Deleted accounts: Most data removed within 30 days
  • Google user data: Removed immediately upon account deletion request

Your Deletion Rights

You can request data deletion through:

  • Account Settings: Use the "Delete Account" option
  • Email: Contact privacy@cultro.io
  • Support: Contact our support team

Deletion Process

When you request deletion:

  • Immediate action: Account deactivated within 24 hours
  • Google data: Removed from active systems immediately
  • Complete deletion: All personal data removed within 30 days
  • Backups: Removed from backup systems within 90 days

Exceptions: We retain minimal information if required by law or for legitimate business purposes, such as:

  • Financial records for tax purposes
  • Security audit logs
  • Legal compliance documentation

Data Security

We implement industry-standard security measures to protect your data:

  • End-to-end encryption for data transmission
  • Regular security audits and penetration testing
  • Access controls and authentication measures
  • Employee training on data protection
  • 24/7 system monitoring for suspicious activities

Your Rights and Controls

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request data deletion
  • Export your data
  • Opt-out of certain data processing
  • Withdraw consent for data processing

Contact Us

For privacy-related questions or concerns:

  • Email: privacy@cultro.io
  • Response time: Within 48 hours
  • Data protection officer: Available for serious concerns